AI · Automation · Operational Consulting
PHTM Consulting
We automate the repetitive work that costs you hours — invoices, follow-ups, re-keying. You get time back and keep up with your clients.
01
Our services
We start with consulting: we tell you where to act and why. Implementation comes after, if you want it.
We advise first. We implement after, if needed.
We pinpoint where AI gives you a real return, then coach your teams to use it — not weekend ChatGPT, a targeted, structured use. 95% of companies say they use AI with nothing to show for it; we aim for the opposite. Consulting first, implementation after if you want it.
The repetitive work finishes on its own.
We connect your existing tools — with n8n, Zapier, and Claude Code — so the tasks that eat hours (invoices, follow-ups, re-keying) run by themselves. You keep your software; the system tells you the moment something breaks.
We start from your objective, not ours.
We audit how you operate against the objective you set — more margin, time saved, fewer errors. You set the direction; we find where it jams and what's worth reworking. Consulting first; we implement after if you want it.
02
Method
Every engagement follows the same path, from a blank page to a system that runs on its own. Walk through the stages below — each one is a checkpoint you can see, not a phase you wait out.
00
We learn the system before we touch it.
We sit with the operators, trace the real workflow — not the org chart — and find where the hours leak. You get a process map and a ranked list of what is actually worth automating.
Timeline
1–2 weeks
03
Measurement
Automation pays you back in hours your team stops spending and mistakes no one has to fix. Move the sliders — your team size, your hourly cost, the hours lost to manual work — and watch the yearly return appear. No call needed to see the math.
Inputs
Estimated annual reclaim
1'672
CHF99'479
A directional model, not a quote. We assume automation removes ~65% of time on a targeted process (not 100% — the rest is judgment that stays human), realize 85% of reclaimed hours as cash, and count 46 working weeks a year. The real number comes after we look under the hood.
04
Selected work
01
National logistics & last-mile delivery operator
Dispatch ran through a single ops desk that drowned at peak. Late-route reassignments were manual, slow, and routinely cost the on-time guarantee.
Built a live routing-intelligence layer that scores every active route for risk and recommends reassignments before a delay compounds — dispatcher makes the final call.
31%
fewer late deliveries, first quarter live
02
B2B SaaS company, Series C
Finance closed the books eleven days late every month. Reconciliation lived in spreadsheets and three people's heads, stale before leadership saw it.
Automated the entire reconciliation and reporting pipeline end-to-end, with self-checking validations and an exception queue for cases that genuinely needed a human.
11→2
days to close the month
03
Multi-site private healthcare group
Patient intake and referral coordination differed at every clinic. The inconsistency showed up as wait times and lost referrals.
Rebuilt intake as one operating system across all sites — standardized SOPs, a shared metric set, automated referral routing — then trained the leads and handed it back.
40%
faster referral turnaround across the network
04
Direct-to-consumer e-commerce brand
Support volume scaled faster than headcount. Response times slipped, the same hundred questions consumed the queue, no time left for cases that mattered.
Deployed an AI resolution layer that handles routine tickets end-to-end and routes the rest with full context attached, so agents open every conversation already informed.
68%
of tickets resolved without a human touch
05
Engage
One conversation, no deck. Tell us the part of your operation that costs you the most, and we'll say straight whether there's a system worth building — and what it's worth if there is. The audit is the no-risk first step.
Or email us directly at contact@phtm.ch — the messy version is fine.